Bill Jr.

Here’s how that worked out:

- The mover did not get all of the required street permits and was late in unloading as a result ( this should be the resposibility of the mover unless stated otherwise in advance)

- argued with the customer regarding the loading and unloading situation and the tardiness on both ends (past the promised dates)

- has to this penning refused to address any claims by the shipper

- is not acknowledging damage incurred during transit

- and, this is the big one for me, showed up late to the shippers home after all of the arguing with a helper that he had picked up off the street!

I don’t know about you, but if anyone is going to be in my home, carrying my things, I sure want to know that that person has been checked out first!  That’s why Mayflower and Stevenson are both so rigid in their background checks and drug testing for all employees, regardless of their job title.

But, the bigger message of the story needs to be this:  in a service industry, almost always you will get what you pay for.  That broker online or on the phone who will not give you a survey but will give you a great price has only their commission in mind — NOT the safety of your belongings and your happiness with the job!  they will get their piece of the action out of the deposit that they will undoubtedly make you pay, and will most likely be less-than-enthused about addressing your concerns after the fact.

All van lines, especially Mayflower, strive to remain as competitive as possible.  The one thing to remember when comparing estimates is that those of us who are legitimate and licensed, insured and bonded, may have a little higher estimate than the invisible face on the other end of the line, but aren’t your personal belongings and the safety of your home worth it?  Think about that before you make your decision as to who will protect your household goods this season when you move.  Our record stands for itself…102 years of family owned-and-operated experience puts Stevenson Mayflower ahead of the rest!  I will see you next time for the moving tip of the week!

Bill Jr.

Many movers have plenty of room on the schedule right now, but come early June, that all changes very rapidly.  I remember one point last summer that we had our movers loading 5 interstate jobs all at once in Plainfield, Joliet, Shorewood, Naperville and Aurora…on the same day, going different directions throughout the United States.  While we are able to handle moves of that size and scope, it was detrimental to those who may have called to book a move with us for the same time on short notice…there simply would not have been crews available.  Therefore, I will always suggest you start the planning process now, as the sooner you get a move on the books, the better quality job you will recieve as a result.  More time to plan means more attention to detail!

We just attended a workshop at Mayflower headquarters in St. Louis, and they are beginning to gear up for a busy season.  We also anticipate a busy summer here in the Chicago area and in the interest of providing the best service possible, please contact your movers in advance, the first in your list being Stevenson Transfer, agent for Mayflower Transit!  I will be back soon for the next moving tip of the week!

Bill Jr.

More importantly, our move coordinator, Kari O’Brien, was given special mention and a round of applause by all of the convention attendees for her exceptional customer service and adeptness at handling customer care.  Laurie Guest was very quick to praise her work, and it was a public recognition of the hard work that Kari does here at Stevenson Transfer everyday, and we could not be more pleased that she is a part of our team.  Congratulations, Kari, on a job well done!

A:  This is a VERY legitimate question that I get all the time.  Unlike many other movers, Stevenson Transfer employees are all background checked and drug-tested before they are put in our employ.  This is a hiring standard that is also required by our business affiliate Mayflower Transit.  By adhering rigidly to these standards, we strive to ensure our customers that they are truly getting the best job possible, and that begins with having the best crews in the greater Chicagoland area.  If you hire us to move you throughout the Chicago suburbs or throughout the nation, you can feel comforatble with our safe and well-trained staff and know they are truly some of the best in the field.